Feedback, Comments or Complaints

Kleyn recognises that your feedback, comments or complaints provide valuable insights into the services that we provide. Patients, relatives and carers have the right to have their views heard and acted upon. We will focus on establishing the root cause of any complaint, to better understand what happened, how and why, and what should be done to address it.

We will:

  • Listen.
  • Respond.
  • Improve.

If you are unhappy with any aspect of the service we have provided, please contact us on , alternatively please email or call .

Making a complaint in writing

Please address your letter to:

Julia Markendale
Deployment Manager

Kleyn Healthcare
5 Allen Street
Cheshire, WA2 7JD

The outcome of any complaints investigation will form part of our continuous quality improvement processes.

What if I am not satisfied?

If you feel that your complaint has not been dealt with to your satisfaction you may refer your complaint to the Ombudsman at the following address:

NHS complaints

Health Service Ombudsman
Millbank Tower
30 Millbank
London, SW1P 4QP

Telephone Helpline: 0345 015 4033


Location & Directions

5 Allen Street, Warrington,
Cheshire, WA2 7JD

01925 555663