Kleyn recognises that your feedback, comments or complaints provide valuable insights into the services that we provide. Patients, relatives and carers have the right to have their views heard and acted upon. We will focus on establishing the root cause of any complaint, to better understand what happened, how and why, and what should be done to address it.
If you are unhappy with any aspect of the service we have provided, please contact us on , alternatively please email firstname.lastname@example.org or call .
Please address your letter to:
5 Allen Street
Cheshire, WA2 7JD
The outcome of any complaints investigation will form part of our continuous quality improvement processes.
If you feel that your complaint has not been dealt with to your satisfaction you may refer your complaint to the Ombudsman at the following address:
Health Service Ombudsman
London, SW1P 4QP
Telephone Helpline: 0345 015 4033